Policies

Appointment Cancellation Policy

Reservations are recommended well in advance so that your desired times can be reserved.

We require a 24 hours notice for cancellation of your scheduled service in order to avoid a late cancellation fee. Clients cancelling with less than 24 hours of your scheduled appointment will be required to pay 20% of the services reserved in order to continue booking services at The House of Nails.

If you have booked your appointment less than 24 hours between your booking time and scheduled appointment there will be a 100% charge if the appointment is rescheduled or cancelled.
Please Note: Cancellations can only be made by calling us. We do not accept cancellations by email.

Late Arrivals

If you think you may be late for your appointment, please call us and let us know. We reserve the right to shorten or reschedule your service in order to keep the next client’s service at their scheduled time. If you are running late, please call us immediately so we can advise your options.

No Shows

If you do not show up for your scheduled appointments, without contacting us to cancel, you will be subject to the full amount of the services reserved. You will also be required to have a credit card on file to secure any future bookings.

Clients who no show on more than one occasion will be required to pay in full before any appointments are booked.

Gift Vouchers

You can now purchase gift vouchers online and we will post out to you within 24 hours
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